Junior Customer Support Engineer

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes and support them through the process and onwards.

We are hiring a Junior Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.

As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

You will be responsible to:

• Provide fast, professional, and personal support to Dealhub’s customers worldwide, via emails, video calls and recorded sessions
• Provide application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided
• Manage your work in a ticketing system
• Collaborate with different teams in the company

We expect you to:

• Be Fluent in English (both written and verbal)
• Have experience with customer support in tech companies
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented attitude
• Be bold, ambitious, and make things done
• Bring creativity and a willingness to approach problems with fresh perspectives.
• Be a great team player!
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Have prior experience with SQL queries - advantage