תיאור המשרה
Description
Personetics is the leading global provider of data-driven personalization and customer engagement solutions for the Financial Services industry, serving over 65 million bank customers worldwide.
About The Position
We are searching for an experienced Technical Content Developer to produce high-quality documentation that contributes to the overall success of our products. You will work collaboratively with developers, quality engineers, product managers, and project managers to make our products easier to understand.
An ideal candidate would be a pro-active conversation manager that knows how to extract the business essence and understand the relevant technical implementation and translate both to coherent documentation.
Responsibilities
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Produce high-quality documentation including user guides, release notes, installation guides, DB documents, developer guides and API guides
Write easy-to-understand user interface text\
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Requirements
Minimum 3+ years of technical content development experience
BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
English – mother tongue level mandatory
Knowledge of software product environments and practices
Experience in content management systems and help tools
Ability to work effectively in an environment where tools, processes, and deliverable change frequently. Start-up or on-premise tools experience is a plus
Ability to learn quickly and figure things out, even if you don't have experience in a specific tool or topic
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