Customer Operations Analyst

Accelerate Your Career in Cybersecurity!

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the role:

We’re looking for a strategic, detail-oriented Customer Success Operations Analyst to empower our post-sales teams (Customer Success, Technical Advisors, Support and Customer Marketing) through data, insights, and process optimization.

As the analytical backbone of the customer org, you’ll streamline operations, build performance dashboards, optimize tools like Salesforce and Gainsight, and uncover insights through customer health metrics and feedback analysis. Your work will drive smarter planning, forecasting, develop health scores, usage metrics, and analyze customer feedback - to uncover risk signals, growth opportunities and tmake smarter decisions across the customer journey.

This high-impact role requires a sharp analytical mindset, cross-functional collaboration, and a deep understanding of the customer lifecycle—focusing not just on the “what,” but also the “why” and “how.”

Responsibilities:

• Act as the go-to resource for customer data insights and process improvements across teams. Enhance data usability through tools like Salesforce, Gainsight, Gong, and Zendesk using automation and workflow optimization.
• Proactively Identify trends, performance gaps, and activity patterns to inform leadership decisions, improve processes, and streamline operations.
• Support revenue growth by analyzing key business metrics (e.g., Renewal Rate,NRR, GRR, adoption, risk, usage)
• Conduct ad-hoc analysis of complex data and translate the results into actionable deliverables.
• Develop and maintain business review cadences including sales forecasts, quarterly business reviews, board meetings and other leadership initiatives.
• Drive RevOps efforts including forecasting, annual planning, quota/compensation design, and headcount modeling.
• Ensure data accuracy, implement audit processes and establish standards to achieve impeccable Salesforce data hygiene.
• Leverage AI-powered tools and predictive analytics to drive smarter decision-making, automate reporting, identify customer trends / risk signals proactively.

• 3+ years  of experience as a Business Analyst / Revenue Operations Analyst / Financial Planning Analyst or a similar role at a rapidly scaling organization -  in the  SaaS industry
• Hands-on and Strong experience with Salesforce CRM and Excel /Google Sheets , including analyzing complex data sets
• Advanced analytical skills, data modeling, business insight with the ability to build clear and concise models and presentations.
• Excellent written and verbal communication skills, with the ability to distill complex ideas simply and effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Team player, self-motivated,  extremely detail-oriented with strong problem-solving skills and the ability to work independently.