Customer Success Manager

About Payem:

PayEm streamlines spend management with an intuitive platform serving finance teams and employees. Our solution features corporate cards, customizable request forms, flexible approval workflows, and real-time budget visibility integrated with ERP data. With AI-powered invoice processing and self-service purchase orders, PayEm reduces manual work for finance teams while maintaining transparency and control.

In this role, you will join a growing startup with an impressive portfolio of customers and be a critical part of our growth stage.

Requirements:

• 2-4 years of experience in customer success, account management, partnership management, or customer support roles.
• Strong communication and relationship-building skills with a proven ability to maintain and nurture customer relationships.
• Ability to thrive in a fast-paced and dynamic environment, effectively managing multiple priorities.
• Proactive and agile approach, with a can-do attitude and a problem-solving mindset.
• Alignment with PayEm's values of excellence, customer focus, and innovation.
• Fluent in English - both spoken and written ; additional languages - a plus.
• Experience in the fintech industry - an advantage.
• Working days are Monday-Friday.

We are seeking a highly motivated and experienced Customer Success Manager to join our team. In this role, you will guide our customers throughout their journey, from the onboarding stage, via implementation projects to value realization and renewals. You will be the focal point for our customers, ensuring satisfaction and retention. This is an excellent opportunity for someone with 2–4 years of experience in customer-facing roles who is ready to take the next step in their career.

Responsibilities:

• Build and maintain strong, long-term relationships with our customers, acting as their main point of contact and addressing any concerns or issues.
• Customer Lifecycle Management: Lead the customer journey from initial onboarding to renewal, taking ownership of each stage.
• Adoption and Success: Drive adoption and usage of the PayEm platform, working with customers to identify their needs and provide solutions that align with their financial goals.
• Provide ongoing support and guidance to ensure a positive customer experience.
• Act as the voice of the customer internally by sharing feedback with relevant teams (Product, Sales, Marketing).
• Assist in developing support materials such as FAQs, help center articles, and tutorials.

If you seek a supportive and dynamic work environment, with professional growth opportunities, and the ability to make a meaningful impact in a growing company, we encourage you to apply for this exciting opportunity at PayEm.