Senior Product Manager

Empathy supports individuals and families in need through partnerships with financial institutions, life insurers, and employers. We're hiring a Senior Product Manager to lead our enterprise product initiatives, deepening our impact, extending our reach, and creating more value for our partners.

This is a strategic, cross-functional role at the core of Empathy’s growth. You’ll shape how our product delivers value through partnerships, defining solutions that are impactful, scalable, and grounded in real human needs.

We’re looking for a product manager with experience in B2B2C environments, someone who can navigate complexity with confidence, build strong roadmaps, and align internal and external teams around a clear product direction. You’ll work closely with Engineering, Design, and Partner Success to translate partner needs into outcomes that serve both the business and the families we support.

• Own the product lifecycle for our partner-facing experiences- from discovery and alignment to delivery, measurement, and iteration
• Define the product vision and roadmap for enterprise partnerships, ensuring alignment with company and partner goals
• Lead cross-functional discovery and delivery efforts across Product, Engineering, Design, and Partner Success
• Develop scalable approaches to integrating partner programs and evolving how we serve diverse enterprise needs
• Build a deep understanding of partner and end-user journeys and use those insights to inform product priorities
• Contribute to product best practices and help raise the bar for clarity and execution across teams

Why Join Us?

• Take ownership of a meaningful product area with direct impact on business growth and mission delivery
• Collaborate with a highly motivated, mission-driven team focused on building deeply human-centered experiences
• Help shape how enterprise partnerships scale and deliver value at a critical moment in families’ lives
• Join a growing product team with room to lead, influence, and grow.

• 6+ years of product management experience, with proven execution in enterprise or B2B2C environments
• Experience defining and executing user-facing products with proven high utilization rates and measurable impact
• Excellent cross-functional collaboration and communication skills when working with both internal teams and external stakeholders
• Native proficiency in English, with the ability to lead meetings, presentations, and correspondence confidently.
• Familiarity with technical systems (mobile apps, backend services, internal tools) and a comfort level working closely with engineering teams
• Track record of delivering measurable outcomes and iterating on complex products over time