Senior R&D Support TL- GenAI

AT&T Israel R&D Center, with its 600+ employees, is the largest outside of the US, yet has the heart of a start-up. The products you’ll be working on here will influence the daily lives of millions of users in the US.

We are looking for a strong leader to ensure full support of our products and happy satisfied customers.

You will be using BI to find anomalies and work closely with the R&D teams to resolve them.

You will be part of a global support teams (Israel and US based) and will work intimately close with R&D teams in a dynamic work environment.

Proven practical experience leading an R&D support team/group responsible for Mission Critical systems.

Managing day-to-day proactive support and critical events in a production environment.

Change management and release management responsibilities.

Strong delivery capabilities while ensuring solutions meet business objectives.

Experience managing offshore employees.

Technical background in the following:

Cloud and virtualization solutions.

Advantage: familiarity with Mobile device ecosystems

Practical experience with a well-known monitoring and analytics tool (e.g. Adobe, NewRelic).

In addition, the candidate should have these attributes:

Excellent analytical and problem-solving skills with a strong sense of customer commitment

Highly organized with the ability to lead internal processes

Team player

We are hiring for various positions within the company, with some roles offered through outsourcing.

Join us and enjoy a dynamic and flexible work environment.