IT Help Desk Specialist

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

Upwind Security is seeking a motivated and customer-focused IT Help Desk Specialist to support our rapidly growing team in Tel Aviv. As the first point of contact for IT-related issues, you will play a critical role in ensuring smooth day-to-day technical operations across the organization. This role requires strong technical troubleshooting skills, a service-oriented attitude, and the ability to support a global team.

Responsibilities:

• Serve as the first point of contact for employees seeking IT support via ticketing system, email, or in-person.
• Troubleshoot and resolve issues related to hardware, software, networking, and mobile devices.
• Support Windows, macOS, Microsoft Office, Google Workspace, and other standard tools.
• Set up and configure new user accounts, laptops, peripherals, and mobile devices.
• Manage user onboarding and offboarding, including hardware and account provisioning.
• Escalate complex issues to senior IT staff when necessary.
• Document support activities and maintain internal IT documentation.
• Track and manage IT inventory, software licenses, and asset lifecycle.
• Support office IT infrastructure including video conferencing systems, printers, and networking equipment.

• 2+ years of experience in a Help Desk or IT Support role.
• Manage the setup and distribution of new equipment (laptops, peripherals, mobile devices) to employees.
• Maintain and support office multimedia equipment (TVs, wireless display systems) and coordinate with external vendors such as internet service providers and AV vendors.
• Ensure high levels of employee satisfaction regarding office technology (TVs, internet connectivity, reception quality, etc.).
• Solid understanding of computer systems, SaaS applications, and mobile technologies.
• Familiarity with MDM tools (e.g., Jamf, Intune) and remote support platforms.
• Hands-on experience with Google Workspace and/or Microsoft 365 administration.
• Knowledge of IT ticketing systems (e.g., Jira, Zendesk, Freshservice).
• Excellent troubleshooting and communication skills in English and Hebrew.
• Ability to work both independently and collaboratively with global teams. 
• Previous experience in a high-growth tech or cybersecurity startup - is a plus.
• Basic scripting or automation knowledge (PowerShell, Bash) - is a plus.
• Exposure to security tools and practices (MFA, SSO, endpoint protection) - is a plus.