IT Tier 2 Business Applications Support Specialist

Company Overview:

Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.

Role Overview:

Cellebrite seeks a talented IT Tier 2 Business Applications Support Specialist to provide enterprise-level applications functional and technical support. 

The ideal candidate will be with a desire to support business users, resolve business application issues, be passionate, and have a high “can-do” approach. 

This role is part of a professional and efficient IT global Support and Operations group that supports company employees globally. 

Responsibilities: 

• Responsible to handle and resolve business applications issues 
• Research, diagnose, troubleshoot, and identify solutions to resolve end-user issues. 
• Follow up on technical projects and org-wide implementations to provide a post roll out hyper care support. 
• Handle the support process based on IT service system and adhere to the service KPIs as SLA for response and resolution and customer satisfaction. 
• Perform root cause analysis of hardware-software SaaS and Business Applications issues to proactively suggest solutions to prevent future cases. 
• Willingness to support users in standby/shifts globally. 

Qualifications and experience: 

• At least 2 years’ experience in business applications such as Salesforce, NetSuite, Atlassian in or IT support 
• An experience in Sales Operation – advantage 
• Salesforce Admin Certificate is an advantage 
• Service-oriented and a people person with high communication skills. 
• Self-motivated and Independent worker. 
• Troubleshooting and problem management skills 
• Willingness to learn new IT areas and aspects. 
• Excellent written and verbal communication skills in English.