תיאור המשרה
Description
Aqua is looking for a consultative DevSecOps- Technical Support Engineer to enable deployment and support of Aqua’s containerized security solution for prospects and existing enterprise customers. This role will focus on post-sales technical support: providing expert product advice to customers, reproducing issues with the product, and helping to ensure our customer implementations are successful.
Identify customers’ needs and offer the best solutions
Provide feedback to product and development team on customer requirements
Monitor progress of existing customer implementations to ensure they are successful
Be the focal point for our customer and our sales team for technical issues
Facilitate communication between external clients and internal teams
Resolve technical problems and help identify solutions
Replicate integration scenarios with variety of ecosystem software
Pro-actively seek opportunities to improve product capabilities and customer relationship
Drive resolution of customer problems from first awareness to final solution
Working collaboratively in a team environment as well as the ability to work individually and independently
Requirements
3-5 years overall experience.
3-5 years of experience in a pure technical support role
Must have working experience with Linux operating system
Familiar with Cloud containers such as Docker and Kubernetes administration
Previous experience with DevSecOps
Familiar with Cyber Security Architecture and Application Architecture
Enjoy diving into complex technical problems and communicating their solutions
Experience with practices and processes common to enterprise customers, preferably in a hands-on capacity
Understanding of software development methodology and lifecycle
Able to navigate independently in an autonomous environment
Strong interpersonal and communication skills, with ability to provide a focus on service
Strong fluency with English language (written and verbal)
Aqua Security helps enterprises secure their cloud native applications from development to production, whether they run using containers, serverless, or virtual machines. Aqua bridges the gap between DevOps and security, promoting business agility and accelerating digital transformation.
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