תיאור המשרה
Description
Blockaid works with some of the biggest companies in web3/crypto to protect their users from fraud, phishing, and hacks.
As the Head of Customer Success, you’ll have the opportunity to work closely with the CEO & COO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution. You are responsible for the strategy of Customer Success and the post-sales lifecycle of a Method customer.
What you'll do
You will recruit, build and lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives
You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from Method
You will monitor client usage and proactively work with our clients to maximize product adoption by providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Method
You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience integrating Method
You will be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback on ways that Method can build the next generation of embedded fintech solutions
You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly
Requirements
8+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with Cyber organizations
Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s businesses
You are someone who is proactive, motivated, and takes initiative
History of success as a consultant, pre-sales, technical account management, or equivalent
A capability to work well with a wide range of people, both internally and externally
Extra awesome
Experience in Cyber/ Web3
Experience working at a smaller stage company / start-up environment
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בלחיצה על "הגישו מועמדות", תועברו לדף חיצוני להגשת מועמדות או לשליחת קורות חיים באימייל עבור משרה זו. כל המידע המפורסם כאן או באתר החיצוני הינו באחריות החברה המפרסמת בלבד, ואיננו אחראים לנכונות המידע, תקינותו ותוצאותיו.