CXM - Solutions Expert (Customer facing)

As a Product Expert at Atera, you'll be the technical authority on our all-in-one IT management platform. You'll work directly with customers to maximize product value, raise adoption, and provide expert guidance on Atera's capabilities including RMM, PSA, and Action AI™. Your deep product knowledge will be essential in helping customers get the most out of Atera's platform.

Responsibilities:

• Customers technical authority 
• Meet with customers to help them maximize product value
• Support customers with technical product knowledge and best practices
• Contribute to knowledge base content and documentation
• Support the Academy team with technical expertise
• Collaborate with the Customer Experience team to drive product adoption
• Demonstrate advanced product features and use cases to customers
• Identify and document customer product needs and feedback
• Assist with complex customer technical questions and challenges on Zoom calls
• Stay current on product updates, features, and industry trends
• Provide expert input on product improvements based on customer interactions
• Atera platform customization (create reports, setup automation profile’s, etc.)  

• 2+ years of experience in customer facing roles; Solutions engineer, technical customer success, Pre-sales engineer, professional services  
• Deep understanding of IT management software and infrastructure - Huge plus
• Customer-facing experience with strong communication skills
• Native or near-native English fluency required
• Ability to explain complex technical concepts clearly and simply
• Strong problem-solving abilities and technical troubleshooting skills
• Customer-centric mindset with focus on driving value and adoption
• Excellent presentation and demonstration skills
• Ability to work collaboratively in a fast-paced environment

Some of our benefits

Atera is highly collaborative and yes, fun! To support you at work (and outside of it too) we offer some fantastic perks: Generous time off to relax and recharge, community volunteering days, an annual budget to support your learning & growth, ample time to learn from your teammates, fun events and overnights, and lots more!

More about Atera

Atera is transforming IT management with Action AI™—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera’s all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.