תיאור המשרה
Paragon is on a mission to transform the world of cyber intelligence.
Based in Tel Aviv, our innovative team is made up of top-tier talent who are passionate about making an impact. At Paragon, you’ll find the freedom to think boldly, collaborate with purpose, and grow alongside a team united by a shared mission — striving for excellence, and always looking out for one another.
We're looking for a hands-on and experienced SRE Team Lead to manage and grow our Tier 1-2 SRE team. This team plays a critical role in supporting the day-to-day operations of our R&D environments, handling production-like Dev issues, and serving as a frontline technical support unit for developers and QA engineers.
As the SRE Team Lead, you’ll be responsible for leading a team that provides operational incident response, root cause analysis, and technical triage in dynamic development environments. This role combines people management with technical execution, continuous process improvement, and cross-team collaboration.
You’ll work closely with R&D, DevOps, QA, and IT teams to ensure smooth operations, efficient issue resolution, and scalable support processes.
Responsibilities- Lead and mentor a team of SRE engineers operating in Tier 1-2 capacity
- Oversee the triage and resolution of Dev Development issues and incidents
- Manage incoming support tickets and requests from R&D and QA teams
- Drive root cause analysis and facilitate lessons learned and post-mortems
- Own the escalation management process, including coordination of incident resolution across R&D and QA departments
- Collaborate with cross-functional teams to continuously improve support processes and tooling
- Participate in deep-dive technical investigations alongside the team when needed
- 2+ years of experience managing technical teams – Must
- Hands-on experience in SRE / IT operations / System roles – Must
- Understanding of Linux and basic CLI operations – Must
- Basic knowledge of networking fundamentals (OSI model, DNS, etc.) – Must
- Strong interpersonal skills with a customer-service-oriented mindset
Advantages
- Experience with Kubernetes / Docker environments
- Familiarity with VPN technologies (OpenVPN, WireGuard, IPSec)
- Experience working with ticketing systems (e.g., Jira)
- Scripting skills (Bash, Python)
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